RMA - Return Material Authorization

Please read the following instructions carefully Prior to applying for RMA.

In order to improve our customer service, we provide a standard RMA form for the customer to fill out. By filling out the RMA form, our customers notify us about faulty equipment that needs to be repaired or replaced and in return receive a "repair price quotation", or alternatively a suggested action that may be taken before sending the equipment.

RMA Application Process
Notification of fault/s by means of an RMA application form (online) to be submitted to Micronet Ltd. All details are essential for the completion of the RMA therefore you are kindly requested to fill out all fields with no exceptions. After filling out all relevant details please submit to Micronet.

RMA Confirmation
Receipt of approval for repair issued by Micronet's Service Department to be received by the customer via Email (mainly) or by FAX (should it be requested by the customer), please read this form's content Carefully before signing and approve as it includes a price estimate for the service offered including some additional terms & conditions. Once this confirmation is signed and approved is to be returned by email to service@micronet.co.il or by FAX to Micronet. FAX No: +972-3-5584885

Delivery Procedure

• Pack equipment in such a way that it is well protected from any possible damage.
• Try and Pack equipment within one package and send all packages together in the same dispatch.
• The following papers are to be enclosed with the package in such way that they will be accessible and noticeable from the outside:
  • RMA confirmation
  • RMA application/s.
  • A pro forma invoice describing the content of the package along with the serial numbers including each terminal's estimated value for customs, stating clearly that this is "Value for customs only".
• Mark the package(s) “FRAGILE – HANDLE WITH CARE” and ensure its resistance to physical wear and tear and also to potential water damage. IMPORTANT NOTE: Do not use paper to pad the package unless the units are wrapped with nylon fold.
• Please address dispatch to the following address:
  Micronet Ltd. Service Department
  27 Hametzuda St. AZOR 58001
  ISRAEL
  

Repair Procedure & Return Shipment

• Once shipment has reached Micronet you will be notified.
• Upon its arrival, your equipment will be thoroughly checked in order to diagnose all possible faults.
• Once the repair has been completed, your equipment will be rechecked to ensure repair reliability.
• Should repair costs exceed the original estimate (per unit) by more than 25%, you will be notified and a revised quotation will be sent for your approval.
• Once the repair is done completely your equipment will be packed and return to you Via "EMS" or to your request will be attached to An already due shipment intended to your company.

You will be notified of the shipment's relevant details such as date of launching, tracking number and details of courier Via Email.

Closely following the guidelines and procedures stated at RMA form will ensure the customer receives effective, timely and satisfactory service.

Customers Service
Micronet Ltd

Request for RMA

We kindly request that the goods should be delivered -
Free House Delivery ("DDP" Delivery & Duty Paid),
all delivery costs are to be prepaid. In case additional costs concerning customs release and costs related are required, we will be obliged to charge you extra without further notice.

Thank you for your cooperation
Customer Service Department.

* Required fields